cw88 Privacy Commitment: This document clearly explains how CW88 manages your personal data. We do not sell, rent, or share your personal information with third parties without your consent, except where required by law.
When you register and use the CW88 platform, you entrust us with your personal information. We take that trust seriously. This Privacy Policy is designed to explain transparently — in plain language — what data we collect, why it is needed, how it is stored securely, and your rights as the owner of that data.
This policy applies to all services offered by CW88, including the official website, mobile app, and all customer support channels. By using any CW88 service, you agree to the terms set out in this Privacy Policy.
256-bit SSL Encryption — all data transmitted securely
PDPA Compliance — in line with data protection laws
Secure Servers — data stored in a controlled environment
Integrated KYC — identity verification for account security
Detailed Policy
How We Protecting Data You
01
Information We Collect
CW88 collects your personal data only when necessary to provide high-quality services. The types of information collected are as follows:
| Data Type |
Example Information |
Requirements |
| Identity Data |
Full name, date of birth, IC number |
KYC Verification |
| Contact Data |
Phone number, email address |
Account Communications |
| Financial Data |
Bank name, account number (last 4 digits) |
Payment Processing |
| Technical Data |
IP address, device type, web browser |
Security & Improvements |
| Usage Data |
Games played, session time, wagering |
Personalise Your Experience |
We never collect full credit card numbers, plaintext passwords, or any sensitive data not required for platform operations.
02
How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. We never use your data beyond the scope stated here:
- Identity Verification: To verify that you meet the minimum age requirement of 18 and prevent identity fraud through our integrated KYC process.
- Transaction Processing: To securely verify and process all deposits and withdrawals through your chosen payment method.
- Customer Support: To identify you when contacting our support team, enabling us to resolve issues more quickly and accurately.
- Account Security: To detect unusual activity, prevent unauthorised access, and protect your account from fraud.
- Platform Improvements: To understand usage patterns and improve game quality and the overall platform experience.
- Promotional Communications: To send bonus information, promotions, and exclusive offers — only if you have agreed to receive them.
- Legal Compliance: To comply with reporting and investigation requirements mandated by the relevant authorities.
03
Security Measures & Data Protection
CW88 invests seriously in security infrastructure to ensure your personal and financial data remains protected at all times. The protective measures we employ include:
- Encryption of personal and transaction data using protocols SSL/TLS 256-bit — the same as used by leading banking institutions.
- Data servers are housed in certified data centres with strict physical and digital access controls, monitored 24/7.
- Account passwords are stored using one-way cryptographic hashing — the cw88 team itself cannot view your password.
- Intrusion detection systems (IDS) and next-generation firewalls actively monitor all suspicious traffic.
- Security audits are conducted periodically by independent third parties to identify and address any system vulnerabilities.
- Two-factor authentication (2FA) is available and encouraged for all accounts for an added layer of security.
Security Tips: While we take all necessary precautions, you also have a role to play. Keep your password unique, never share it with anyone, and enable 2FA on your account for maximum protection.
04
Data Sharing with Third Parties
CW88 does not sell or rent your personal data to any third party for marketing purposes. Your data may only be shared in the following limited situations:
- Payment Providers: Required information is shared with approved payment gateways such as DuitNow, FPX, and e-wallets to process your transactions securely.
- Game Providers: Username and minimal game data are shared with third-party game providers hosted on our platform to enable game sessions to function.
- Legal Requirements: CW88 will disclose required data to authorities when mandated by court order, criminal investigation, or legal compliance requirements.
- Analytics Services: Anonymised data may be shared with analytics tools to help us understand overall platform usage patterns.
All third parties working with cw88 are bound by strict confidentiality agreements and must comply with data security standards equal to or higher than our own.
05
Cookies & Tracking Technology
The cw88 website and app use cookies and similar technologies to enhance your experience. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions, bonus cart, and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve speed and usability.
- Functional Cookies: Saves your preferences such as language, display settings, and your favourite game selections.
- Analytics Cookies: Helps us understand overall website traffic using industry-standard analytics tools.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
06
Data Retention Period
CW88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law:
- Active account data is retained for the duration your account remains active and in use.
- Financial transaction records are retained for a minimum of 7 years for legal compliance and audit purposes.
- Customer support communication data is retained for 3 years for reference and service improvement purposes.
- Following official account closure, personal data no longer required for legal compliance will be deleted or anonymised within 90 days.
- Technical and security log data is retained for 12 months for investigation purposes in the event of a security incident.
07
Your Rights as a Data Owner
As a data subject, you have certain rights regarding your personal information held by us. cw88 fully respects these rights:
01
Right to Access
You have the right to request a copy of all personal data we hold about you at any time.
02
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request prompt correction.
03
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations.
04
Right to Opt Out of Marketing
You may withdraw consent to receive marketing communications at any time through your account settings.
05
Right to Data Portability
You may request your data in a machine-readable format for transfer to another provider.
06
Right to Lodge a Complaint
If you are unsatisfied with how your data is handled, you have the right to submit a complaint to us or the relevant authority.
08
Child Protection
The cw88 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from those below the stipulated age limit.
- The registration process is designed to automatically reject individuals who disclose they are under 18 years of age.
- Should we discover that a child's data has been collected unintentionally, it will be deleted immediately.
- If you believe someone under the age of 18 has registered, please contact our support team immediately.
09
Changes to This Privacy Policy
CW88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When any significant changes are made:
- We will send a notification to the email address registered to your account.
- A notice will be prominently displayed on the platform's home page at least 14 days before any changes take effect.
- The "Updated" date at the top of this document will be changed to reflect the latest version.
- Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
Advantages of Our Protection
Why Your Data Secure With CW88
Banking-Grade Encryption
All data transmitted between your device and cw88 servers is encrypted using SSL 256-bit — the same technology used by Malaysia's leading banks.
No Data Sales
CW88 has never and will never sell your personal data to advertisers or data brokers. Your information belongs entirely to you.
Integrated & Secure KYC
Our identity verification process uses the latest KYC technology, storing your documents in an encrypted, access-controlled environment.
Independent Security Audit
Our platform is regularly audited by independent cybersecurity firms to ensure there are no vulnerabilities that could compromise the security of your data.
Account Activity Notifications
Every new login, password change, and important transaction will be notified to you via email or SMS to ensure you always know what is happening.
Your Own Privacy Controls
Through the account settings page, you can manage your privacy preferences, update communication settings, and request data deletion easily without needing to contact support.
Contact Our Privacy Officer: For any enquiries, data access requests, or privacy-related complaints, please contact the cw88 support team via 24/7 live chat or our official email. Our team will respond within 3 business days.